Wallet
Each of your students has their own separate Wallet, which you can top up and use to pay for their tutoring. You can view the current balance for each of your students' Wallets from the My students area.
Top up a Wallet
To top up a student's Wallet as a guardian:
- My students > Account balance > Top up account
You can top up any amount (e.g. for one lesson or for multiple lessons).
Payment for online lessons
If a student has an hourly rate set with a tutor (My account > Their tuition) then payment for online lessons will occur automatically once the lesson has finished. Students will require at least 1 hours worth of funds in their Wallet before they can enter the Tutor Room to start an online lesson.
Auto payment
After the lesson, payment will be automatically deducted from the student's Wallet with 20 minutes and the amount will be shown in the lessons list (My account > Their lessons).
Note: Don't worry if a lesson runs slightly over an arranged duration (e.g. 65 mins instead of 60 mins), you won't be charged any extra for a little additional time.
Billing adjustments and refunds
If the automatic billing amount for an online lesson needs to be reduced, or you'd like any funds in your Wallet returned, get in touch (Help > Contact).